- Free shipping on orders $100+ in contiguous US

- Processing time: 2-5 business days(Orders are not shipped/delivered on weekends or holidays).

- We ship internationally to most countries. Shipping times and rates vary and will display at checkout. (Import duties, taxes, & brokerage fees are additional & not included in the product price or shipping. You can now prepay for duties and taxes at checkout when you place your order with us and choose DDP (delivery duties paid).

Check Shipping Policy Page for more info. 

or email us at: info@beyondborderscollective.com if you have any additional questions.

We are curretnly shipping within the U.S.A. for FREE on orders totaling $100+ and internationally to most countries. Shipping times and rates vary and will display at checkout.:

Åland Islands, Albania, Andorra, Armenia, Australia, Austria, Brazil, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom, Vatican City, India.

For international shipping, times and rates vary and will display at checkout. Please regard IMPORTANT information below regarding potential additional charges international customers may incur.

Duties And Taxes:

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation/shipping fee for your order.

How to pay duties/taxes: You can now prepay for duties and taxes at checkout when you place your order with us and choose DDP (delivery duties paid). This way, you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered. DDP also ensures faster customs clearance and predictable, lower landed costs since it is managed by our service provider’s network. In the case of selecting DDU at checkout, you will be asked to pay duties and taxes when the order is delivered to you. Please contact info@beyondborderscollective.com if you have any questions.

Regulations and Restrictions: The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds. (READ MORE)

The below FAQ's are only regarding international shipments.

How much do I pay for shipping?

The cost of shipping your order depends on your location, the size of your order, and the service level you choose for shipping (Standard only). Our commitment to you is that we are 100% transparent with all international shipping costs in terms of shipping rates and Landed Costs (i.e., duties and taxes/fees) when you choose DDP (delivery duties paid). There will be no additional costs for you. (DDP service option is not applicable for Australia and New Zealand). If you do have DDU (delivery duties unpaid), there may be additional costs to be paid upon delivery, and they are not always predictable.

What shipping service levels do you offer?

Beyond Borders Collective offers an interantional shipping service for Standard shipping with coverage across international destinations. Our partnering shipping service provider's technology solutions allows for merchants to customize the shipping services that best suits their needs. This gives you the experience of a high-quality, reliable carrier while reducing shipping rates and fees to pay as little as possible in shipping costs. Express Premium and Express Economy are designed to provide exceptional first class shipping service where merchants and buyers are looking best in class service and the fastest time in transit. Standard Premium and Standard Economy provide a best in class solution for merchants and buyers who are more cost conscious and have the flexibility to work with Standard shipping times in order to provide a cost effective shipping solution for their customers. 

How are shipping rates calculated on orders?

Shipping rates are typically calculated based on the weight and size of your parcel. They will also vary based on your chosen service level and your local delivery address.

How long will it take for my order to arrive?

The delivery time varies depending on the route/destination. Standard shipments usually take between 6-14 business days. Note that this time range does not include fulfillment time in the warehouse or any delivery delays due to customs clearance, extreme weather, or pandemic-related conditions.

Why do I pay duties and taxes?

Duties and taxes are collected on imports and some exports by a country’s customs authorities. A good’s value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, an import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. Other factors besides the good’s value define the amount of duties to be paid, including trade agreements between countries and specific customs authorities. For example, some countries have minimum thresholds in terms of good’s value below which no duties apply (AKA “de minimis” value)In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good’s value. Also, some countries charge a variety of taxes on the goods imported. For example, Canadian provinces charge a variety of taxes – from a goods and service tax (GST) to a harmonized system tax (HST) to a retail sales tax (RST).

How can I track my order?

{add your name here} provides you with a tracking number and link when your order is being fulfilled. You can track the status of your order through this tracking number and link as soon as your items have been picked up from the warehouse and scanned by the carrier, further updates are posted as your parcel is in transit and ultimately delivered to you.

What if my order becomes stuck in customs?

First, we want to let you know that most shipments make it through customs without delays if you chose DDP, as they are part of our managed service network. That said, customs authorities review a shipment from time to time, known as formal clearance, and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will let you know. Reviews by customs authorities can take as little as a few hours but occasionally last much longer for days or even weeks, depending on the country and their workload at the time.

IMPORTANT NOTE FOR COUNTRIES WITHOUT THE OPTION OF DDP REGULATIONS AND RESTRICTIONS: The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Can I change the receiver of the parcel once it has been shipped?

No. Consignee or recipient address cannot be changed after an item has been exported out of the country. Before a parcel leaves the country FlavorCloud, as third-party EOR (exporter of record), does declarations and denied or restricted party screening. As a result, changing the consignee entirely poses a significant cost and compliance risk.

Can I change the parcel address once the item has been shipped?

It depends on the carrier and where the parcel is on its current journey. Please reach out to your customer support team to request a change.

Can I ship to a hotel/temporary address?

We strongly discourage shipping to hotels or similar temporary residences.Shipments to hotels are highly problematic not just due to the potential to be incorrectly designated as B2B shipments, but also as there’s usually a short window of time to clear them; they often deal with non-residents/non-nationals in a foreign country trying to import; and there is a high likelihood confusion among carriers, customs, merchants, and consignees.

We have a 30-day return & exchange policy. Unfortunately, we cannot accept returns on international purchases at this time unless item is proven to be defective/damaged.

There's a 10% restocking fee on all qualified returns (excluding defective items or exchanges).

To see if you qualify & to start a return, please reference our "Return And Refund Policy" page for more info.

DEFECTS AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or if you received the wrong item so that we can evaluate the issue and make it right.

If you're within the 30-day window and need to exchange it for the same item, send us an email at info@beyondborderscollective.com with your order number, what item(s) you wish to exchange, and a reason for the exchange with images attached of the defective or damaged area(s). Our team will review your request and get back to you as soon as possible. For international return or exchange requests please email directly to info@beyondborderscollective.com for further assistance.

(There will not be a 10% restocking fee for any products proven to have damaged/deffects or if you received an incorrect product.)

Certain types of items cannot be returned or exchanged, like products on sale or purchased with a discount code, items that are discontinued, or international orders where the products received are not proven to have damage or defects. Please get in touch if you have questions or concerns about your specific item by emailing us at info@beyondborderscollective.com.

To start a return/exchange, you can contact us at info@beyondborderscollective.com. In your email please provide the following:

1. Your name.
2. Order number.
3. The reason for your return or exchange.

Failure to provide this information will result in a processing delay. If your return is accepted, we’ll send you instructions on how and where to send your package. We do not provide return shipping labels for returns or exchanges.

EXCHANGES

If you are exchanging the item we will cover the postage of getting the new item to your address once the return has been received. You will be responsible for paying for your own shipping costs (non-refundable) unless the item recieve was damaged, defective, or incorrect.

RETURNS

You will be responsible for paying for your own shipping costs (non-refundable) for returning the item and a 10% restocking fee of the purchase will be deducted from the refund amount. Shipping costs for returns are non-refundable. If you receive a refund, the cost you incurred on shipping the returned item will not be included in the refund. Items sent back to us without first requesting a return will not be accepted.

IMPORTANT NOTE!
1. Make sure the return shipping address we provide is correct as Beyond Borders Collective is NOT responsible to cover for shipping costs due to external errors made by the customer or the carrier that are out of our control. Packages will be sent back to the customer or in some cases even get lost in transit if incorrect address or information is put on the return label. 
2. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You can always contact us for any return questions at info@beyondborderscollective.com.

Please contact info@beyondborderscollective.com for further assistance.

The yarn our artisans use to craft each blanket with its intricate designs and color schemes is 100% post-consumer recycled acrylic yarn from repurposed acrylic materials. Easy to care for and hypoallergenic, especially for those allergic to wool.

CRAFTED TO BE DURABLE AND EASY TO CARE FOR. WHEN THERE’S NATURAL WEAR IT IS EASY TO MAINTAIN WITH THE SIMPLE INSTRUCTIONS PROVIDED BELOW.

 To Wash:

Hand wash or machine wash cold on gentle cycle.

Tumble dry (in low heat).

For Stains: At the moment a stain is made, follow these instructions! 

1. On the stained area, blot and absorb the liquid as best as you can. 

2. Immediately after that, Wash the blanket to prevent the stain from setting into the fibers of the blanket.

For Maintaining: When there is natural wear, follow the instructions below to restore our blankets to their original look! 

Use a small lint brush to take care of any lint excess by brushing along with the fibers of the blanket (not against). End with ironing in the same direction.

We're excietd to expand our partnerships with artisans beyond Ecuador's blankets, throws, and leather accessories. We have partnered with artisans in Peru bringing you Peruvian Alpaca Throws, Turkey with Turkish Cotton Towels/Throws, and the USA with Leather unisex Giramondo Crossbody and men's Wallets. To shop all countries click HERE.

We partner and work hard with artisans to create and provide unique/quality products for our customers and retailers. With this, we strive for things to be done with excellence, quality, and care. From our partnership with the artisans who create our products to the partnerships we have with other small businesses around the globe. We believe in thriving as a team and family, not on our own.

Our artisans are the heart and soul of our creations, and we love to see their creativity shine through in their work. While we encourage their artistic freedom, we also collaborate with them on many items, such as handpicking the colors used in our blankets to designing an entire collection (like the Wasi Collection which was designed by our founder, Raul), and design customizations with our leather accessories (such as the Giramondo Crossbody Bag), and more. Working together, we are grateful for the opportunity to create exceptional products that showcase the unique talents of our team. 

Each partnering artisan practices sustainability and eco-friendly efforts in the following ways:

Ecuador: A local example and influence within their community in the highlands of Ecuador, empowerment is at the core of their success and production within a safe work environment. The yarn our artisans use to craft each blanket with its intricate designs and color schemes is 100% post-consumer recycled acrylic yarn from repurposed acrylic materials. Easy to care for and hypoallergenic, especially for those allergic to wool.

Peru: Our partnership's factories not only focus on high-quality materials, technology and manufacturing, but they are also cruelty-free specializing in taking care of their alpacas, shepherds, the environment, and contributing to Peru's local economy. In Peru, our partners also provide thousands of jobs in a guaranteed safe work environment with benefits such as insurance, scholarship programs, and more. They also have a highly specialized upcycle and recycle system developed to create high-end, durable, and unique garments from leftovers such as scraps, dead inventory, and wastage through.

Turkey: Our artisans weave together each Turkish throw/towel in their small ateliers located in Lycos Valley of Turkey. These 100% Turkish cotton throws/towels are dyed with OEKO-TEX® certified dyes in their certified dye house making them free from any harmful toxins or chemicals, while still maintaining their rich colors.  Keeping the environment in mind without also polluting the nature of cotton’s natural fiber.

USA: Both of our partnering artisans provide the highest quality and ethically produced full grain leather to bring to life their creations. Leather is renewable as raw material and if leather was not produced, the replacement for it would have to be, at large, synthetic materials obtained from non-renewable resources. Leather products are also long-lasting and repairable, giving them a long lifespan. It’s made from a by-product of the food industry and if this by-product were not converted into leather, it would be thrown into a landfill, causing environmental risk. To discover more about each partnering artisan within the USA click below:

Foxtrot Studio

Quiet Lines

As of right now all of our products are made in either Ecuador, Peru, Turkey, and USA.

We have stockists that carry our products all over the USA and internationally. Check out our stockist lists HERE to see if there is a retailer near you that carries our products in their brick and mortar store!

Yes we do! Click HERE to go to our wholesale page to get started.

After you have completed your 3rd wholesale purchase with us, we will send you an invitation to be added to our stockists list on our website.

Absolutely! We would love to help you and your team out. Please feel free to drop us an email at kirsten@beyondborderscollective.com and we'll be more than happy to get the ball rolling for you.

To sign up for our rewards program today HERE and get rewarded with a 10% OFF on your purchase along with earning more rewards the more you shop with us.

Once you sign up, please follow the below instructions to redeem your first 10% OFF today, to track your rewards balance, and redeem any future rewards you earn.

1. Select the tan button located at bottom right of screen & a small window will pop up.

2. Click "SIGN IN" to sign in or "JOIN" to create your account if you haven't yet.

3. Once signed in you'll always access your rewards/discounts from the same grey button.

4. To redeem your rewards select "redeem points" tab & "redeem" tab next to the reward.

That's it! Happy shopping! IF you have any issues you can reach out to us via our live chat or email at info@beyondborderscollective.com

You can apply to collaborate or partner with Beyond Borders Collective HERE. Once you fill out this application a member from our team will review it and get back to you!

We believe that going beyond borders to bridge the gaps between cultures and bringing connection through our products is the one thing that separates us from the average blanket or throw. Giving our customers the experience of engaging with different cultures and people from the Andes and beyond by using our products to bring life to their space, adventures, and memorable moments is what we hope for.

We’re an ethical brand, empowering and creating a positive impact is the heartbeat behind everything we do. From our partnership with the artisans who create our blankets to the partnerships we have with other small businesses around the globe. We believe in thriving as a team and family, not on our own.

We visit our partnering artisans 1-2 time a year to reconnect, plan, and strategize together product developement and future goals.

We at Beyond Borders Collective are committed to making a positive impact on the lives and communities we touch. That's why we make every effort to partner with artisans who craft products using recycled fabrics, eco-friendly dyes, and create them in healthy environments. It's our way of making a difference! Thanks for being a part of this journey with us! (LEARN MORE)

We are dedicated to ensuring that our partnering artisans receive fair acknowledgment and payment, and that we prioritize sustainability in our practices while aiming for fair trade certification. While we are not yet certified, we are committed to working towards this goal. Our partnership with our artisans is centered on empowerment and mutual respect, as we honor their creations by showcasing them on our platform and providing opportunities for their businesses to thrive even more than they are already.

Beyond Borders Collective makes all efforts to use eco-friendly fibers and materials whenever possible. We will continue to work hard with our manufacturers and artisans, searching for more environmentally friendly and sustainable practices. However, we still have a long journey ahead of us, but we feel confident that we have the right partnerships to help us achieve our goals of caring for the environment and providing above-average standards for their workers. (READ MORE)

In addition to our products, we are also:

▪️  Giving the option for customers to add a cotton dust bag for only $5 at check out to reduce the use of plastic, PLUS to have a multipurpose reusable bag to safely store your blanket, leather accessories, and more. 

▪️  Partnering with Better Packaging Co. and using their POLLAST!C mailers and inner packaging, made from recycled ocean-bound plastic to package our products in. (LEARN MORE)

▪️  Giving the option for customers, like yourself, to opt-in for shopping sustainably by offsetting your order's carbon footprint in your cart. By clicking on the box just above the checkout button in the cart, you opt in to contribute a calculated amount towards offsetting your order's carbon footprint. (LEARN MORE)

In short, carbon offsetting is a necessity in any serious sustainability strategy because sustainability isn’t just about mitigation. Business operations have been emitting carbon into the atmosphere for centuries now, which means we need to be removing carbon from the atmosphere in addition to avoiding emitting any more. Carbon offsets enable you to have an immediate positive impact on the environment by funding projects like restoring and protecting forests, creating clean energy sources, and more (LEARN MORE).

You will be given the option to make your order carbon-neutral. If you choose to make your order carbon neutral, EcoCart adds a new product equal to the offset cost of the emissions of the order. The amount is collected by Beyond Borders Collective's store as a collective body and EcoCart then charges us, Beyond Borders Collective, for the exact donations collected that you contributed. (LEARN MORE)